Client Services

Shipping

Last updated · July 2026

Worldwide Delivery

Cisneros ships to over 90 countries. Every order leaves our atelier in Dubai wrapped in tissue paper and enclosed in a signature Cisneros box — ready to be gifted or worn.

Delivery Times & Fees

  • United Arab Emirates: 1–2 business days · Complimentary above AED 500.
  • Europe: 3–5 business days · From €15, complimentary above €300.
  • United Kingdom & Switzerland: 3–5 business days · From £15 / CHF 18.
  • United States & Canada: 4–6 business days · From $25.
  • Rest of the world: 5–8 business days · Calculated at checkout.

All shipments are dispatched via DHL Express with tracking and signature on delivery.

Duties, Taxes & Customs

For destinations outside the UAE and the EU, import duties and taxes are the responsibility of the recipient and are charged upon delivery by the local carrier. Cisneros is unable to pre-estimate these amounts as they are set by each country's customs authority.

Order Tracking

Once your order is dispatched you will receive an email with a tracking number and a link to the carrier's portal. You may also track your orders from your Cisneros account.

Contact

For urgent enquiries about a shipment, write to info@cisnerosbrand.com quoting your order number.