Returns & Exchanges

If a piece does not meet your expectations, you may return it within thirty (30) days from the delivery date for a full refund or exchange. Ties must be unworn, undamaged, and returned in their original packaging with all labels intact.

1. Write to info@cisnerosbrand.com with your order number and the reason for the return.
2. You will receive a pre-paid return label within one business day.
3. Drop the parcel at any DHL point using the provided label.
4. Once we receive and inspect the piece we process your refund or exchange.

Refunds are issued to the original payment method within 5–10 business days after we receive the return. Original shipping fees are non-refundable except in the case of a defective item.

For a straight exchange, mention the replacement piece when you contact us. We will ship the new item as soon as the returned one arrives at our atelier.

• Bespoke and personalised commissions.
• Items marked as final sale.
• Pieces returned worn, damaged, or without their original packaging.

Every Cisneros tie leaves the atelier after a rigorous inspection. In the rare event of a defect, write to info@cisnerosbrand.com within seven (7) days of receipt and we will replace the piece at no cost.